Planhat

Overview

European SaaS company implements Planhat with EU data centers, ensuring customer data stays in EU for GDPR requirements. Avoids data transfer concerns with US-based tools (Vitally, ChurnZero, Gainsight).

Mid-market company selects specific Planhat modules (health scoring + playbooks, skip advanced analytics) for lower cost vs all-in-one platforms charging for unused features.

Planhat is a European customer success platform with EU data residency, best for European companies requiring GDPR-compliant data centers vs US-based alternatives.

Key advantage: EU data centers ensure GDPR compliance for European customers vs data sovereignty concerns with US tools.

Trade-off: Custom pricing less transparent than Vitally's published rates, and US companies get better value from Vitally without EU requirements.

Best for: European mid-market companies (50-200 employees, 500-5,000 customers) prioritizing data residency.

Custom: ~$500-3,000/month estimated, module-based flexible pricing, EU data centers included.

Comparison:

• Vitally: $499-4K/month published (US data centers)
• ChurnZero: $1.5-3K/month (US data centers)
• Planhat: ~$500-3K/month (EU data centers for GDPR)

Use Planhat if: European company, EU data residency required, GDPR compliance priority Use Vitally if: US company or EU team without data residency requirement (better value) Use ChurnZero if: Need churn focus regardless of region

Rating: ⭐⭐⭐⭐☆ (3.7/5 for EU, 3.0/5 for US)

Sources:

1. Planhat Official Website: https://www.planhat.com
2. European CS Platforms Review 2025