MonkeyLearn

Overview

• Text Analytics
• AI Text Analysis
• Sentiment Analysis
• Topic Classification
• Customer Intelligence
• Natural Language Processing
• Insight Extraction
• Conversation Analytics

MonkeyLearn is an AI text analysis platform designed for customer success teams, sales operations, and product teams who want to extract insights from large volumes of unstructured text data. It provides sentiment analysis detecting positive, negative, and neutral emotions in communications, topic classification organizing feedback, tickets, and emails by category, entity extraction pulling names, companies, and key phrases from text, pre-built AI models for common use cases (customer support, sales, product feedback), and integration with Zendesk, Salesforce, Google Sheets, and BI tools. People use MonkeyLearn because it analyzes thousands of interactions automatically, identifies patterns humans would miss, and costs $299-999+/mo instead of hiring data science team or missing critical insights.

MonkeyLearn shines in customer success teams analyzing feedback at scale, sales operations identifying deal risks from email sentiment, product teams categorizing feature requests, and support teams routing tickets automatically. Teams see results fast, often analyzing 10,000+ interactions per month and identifying churn risk 30-60 days earlier through sentiment trends. It fits smoothly into your tech stack by integrating with Zendesk, Salesforce, HubSpot, Google Sheets, and BI platforms for unified analytics. MonkeyLearn is not designed for simple keyword search but focuses on AI-powered insight extraction efficiently.

MonkeyLearn is recommended for mid-market and enterprise customer success, sales operations, and product teams who need to extract insights from large volumes of customer communications and feedback automatically.

Company Size:

• Mid-Market
• Enterprise

• Sentiment analysis detecting positive, negative, neutral emotions automatically
• Topic classification organizing feedback, tickets, emails by category
• Entity extraction pulling names, companies, key phrases from text
• Pre-built AI models for common use cases (support, sales, product)
• Integration with Zendesk, Salesforce, Google Sheets, BI platforms
• Custom model training for company-specific categories and intents

MonkeyLearn is an AI text analysis platform designed for customer success teams who need to extract insights from large volumes of communications. It provides sentiment analysis, topic classification, entity extraction, pre-built AI models, and integration with Zendesk/Salesforce/BI tools. People use MonkeyLearn because it analyzes thousands of interactions automatically and costs $299-999+/mo.

MonkeyLearn shines in customer success analyzing feedback at scale, sales operations identifying deal risks from sentiment, product teams categorizing feature requests, and support routing tickets. Teams see results fast, analyzing 10,000+ interactions per month and identifying churn risk 30-60 days earlier.

MonkeyLearn offers subscription plans starting at $299/month for the Professional plan with core text analysis, scaling to $999+/month for Enterprise with custom models and higher limits. All plans include sentiment analysis, topic classification, entity extraction, and integrations. Higher tiers add more queries, custom models, and dedicated support. 14-day free trial available.

Starting Price: $299/month Trial: Available, 14 days of trial

Professional

$299 Per Month

It includes:

• 10,000 queries/month
• Sentiment analysis
• Topic classification
• Entity extraction
• Pre-built AI models
• Basic integrations
• Email support

Business

$599 Per Month

It includes:

• 50,000 queries/month
• All Professional features
• Custom model training
• Advanced integrations
• Priority processing
• Priority support

Enterprise

$999+ Per Month

It includes:

• 200,000+ queries/month
• All Business features
• Unlimited custom models
• Dedicated infrastructure
• API access
• Dedicated support

Complexity: Intermediate

MonkeyLearn's implementation begins with account creation, data source connection, and first analysis within 2-3 hours. For full deployment with custom models, expect 2-4 weeks to connect data sources (Zendesk, Salesforce, Google Sheets), select or train AI models for sentiment, topics, entities, test models on sample data and validate accuracy, integrate with BI platforms for dashboards and reporting, train teams on insight interpretation and action, and establish analytics workflows before scaling text analysis.

• Analyze 10,000+ customer interactions per month automatically with AI
• Identify churn risk 30-60 days earlier through sentiment trends
• Improve response quality by 25-35% with topic-based insights
• Extract actionable insights from unstructured text data at scale
• Train custom AI models for company-specific categories and intents
• Pay $299-999+/mo instead of hiring data science team or missing insights

Visit Website: https://monkeylearn.com

Social:

• LinkedIn: https://www.linkedin.com/company/monkeylearn/
• Twitter: https://twitter.com/monkeylearn

From: $299/month Trial: Available, 14 days of trial

• Mid-Market
• Enterprise

Complexity: Intermediate

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