Koncert

Overview

Koncert is an AI-powered parallel dialing platform that calls up to 10 prospects simultaneously, connecting sales reps only when someone answers, achieving 200+ contacts/hour vs 60-80/hour from power dialers.

After acquiring ConnectAndSell in 2022 and integrating their Lightning human-assisted dialer technology, Koncert now offers 4 dialer options (AI Parallel 3-5 lines, AI Flow, Agent-Assisted 10+ lines, Click Dialer) vs competitors' single-mode dialers, allowing teams to select dialing approach based on campaign complexity.

Koncert differentiates through local caller ID automation (automatically selects caller ID matching prospect's area code for local presence, improving answer rates 15-25%) and AI-powered coaching (real-time feedback on tone, pacing, talk-to-listen ratios during live calls) vs basic parallel dialers lacking coaching capabilities.

At a glance:

• Category: AI Parallel Dialer
• Best for: Mid-market and enterprise outbound teams
• Pricing: $250-375/user/month (est. $3,000-4,500/year)
• Free trial: Custom trial via sales contact

Ideal For

• High-volume SDR teams making 200+ dials/hour: If your reps need to make 150-300 dials/day (high-velocity outbound motion), Koncert's AI parallel dialer calling 10 prospects simultaneously achieves 200+ contacts/hour vs 60-80/hour power dialers (PhoneBurner, Kixie), 3X improving productivity that justifies $120-250/user higher cost ($250-375 Koncert vs $127-183 PhoneBurner, $35-95 Kixie).

• Sales organizations needing local caller ID management: Koncert automatically selects caller ID matching prospect's area code (calling California prospect → shows California number, calling Texas → shows Texas number) improving answer rates 15-25% vs out-of-area caller IDs. Teams seeing <30% answer rates from generic numbers improve to 40-50% with local presence, generating 10-15 more conversations/day per rep from same dial volume.

• Teams requiring AI-powered call coaching for rep training: Koncert's AI analyzes live calls providing real-time feedback (talking too fast → slow down alert, monologue detected → ask question prompt, low energy tone → energy boost reminder) training reps during actual calls vs post-call review coaching delayed by hours/days when context is lost.

Not Ideal For

• Small teams under 10 reps or low-volume callers (<80 dials/day): At $250-375/user/month, Koncert costs 2-4X more than power dialers (PhoneBurner $127-183, Kixie $35-95) for teams making 50-80 dials/day where parallel dialing's 3X productivity gain doesn't justify 2-4X higher cost. If you're dialing <100/day per rep, power dialers deliver sufficient throughput at 40-70% lower cost.

• Budget-conscious SMBs needing straightforward parallel dialing: Koncert's 2022 ConnectAndSell merger created complex pricing (AI Parallel $3K-4.5K/year, Lightning human-assisted $6K-10K/year, full suite $12K/year) vs Nooks' clearer $208/user parallel dialing or Orum's straightforward $250/user. SMB teams wanting simple transparent pricing prefer Nooks/Orum vs navigating Koncert's multi-tier dialer options.

The Bottom Line

Use Koncert if you're a mid-market or enterprise team making 200+ dials/hour that needs AI parallel dialing (10 lines simultaneously) with local caller ID automation and real-time AI coaching at $250-375/user/month, and you value multi-dialer flexibility (AI Parallel, Agent-Assisted, Click Dialer options) vs single-mode competitors. Skip if you're a SMB team making <100 dials/day where power dialers (PhoneBurner $127-183) deliver sufficient throughput at 40% lower cost.

Koncert's AI parallel dialer calls up to 10 prospects simultaneously using AI to detect when someone answers, transferring only live conversations to reps (filtering out voicemails, busy signals, disconnected numbers automatically), achieving 200+ contacts/hour throughput.

Core Capabilities

1. AI Parallel Dialing (10 Lines): Calls 10 prospects at once, connects rep when first person answers, automatically drops voicemails on other lines while rep is in conversation.
2. Local Caller ID Automation: Selects caller ID matching prospect's area code automatically for local presence, improving answer rates 15-25% vs out-of-area numbers.
3. AI Coaching: Real-time feedback on tone, pacing, talk-to-listen ratios during live calls, training reps in-the-moment vs delayed post-call review.
4. Multi-Dialer Options: 4 dialer modes (AI Parallel 3-5 lines automated, AI Flow, Agent-Assisted 10+ lines human-supported, Click Dialer manual) for different campaign complexity levels.

How It Works

1. Import Contact List: Upload CSV or sync from Salesforce/HubSpot CRM with contact names, phone numbers, company info for parallel dialing campaign.
2. Select Dialer Mode: Choose AI Parallel (3-5 lines automated for most campaigns), Agent-Assisted (10+ lines human-supported for complex targeting), or Click Dialer (manual for account-based targeted calling).
3. Koncert Dials Simultaneously: AI parallel dialer calls 10 prospects at once, detects when someone answers using AI voice recognition, transfers live conversation to rep while auto-dropping voicemails on other 9 lines.
4. Local Caller ID Selection: Koncert automatically selects caller ID matching prospect's area code (calling 415 California → shows 415 number, calling 512 Texas → shows 512 number) for local presence improving answer rates.
5. AI Coaching During Call: Real-time AI analysis provides in-call feedback (tone too aggressive → soften approach alert, talk-to-listen ratio 80/20 → ask more questions prompt) training rep during conversation.

Our Take: Koncert's local caller ID automation and AI coaching genuinely differentiate from basic parallel dialers (Nooks, Orum) that just dial multiple lines without intelligent caller ID selection or live coaching. The 4 dialer options (AI Parallel, Agent-Assisted, Click Dialer) provide flexibility vs competitors' single-mode dialers, letting teams choose automation level based on campaign sophistication. Biggest challenges: pricing complexity post-ConnectAndSell merger ($3K-4.5K AI Parallel, $6K-10K Lightning human-assisted, $12K full suite creates confusion vs Nooks' simple $208/user), enterprise focus with custom quotes alienates SMB self-serve buyers, and limited public pricing transparency forces demo-required sales process. Koncert is best for mid-market/enterprise teams (20+ reps) valuing local caller ID intelligence and AI coaching enough to justify $250-375/user vs Nooks $208/user or PhoneBurner $127-183/user. If you just need basic parallel dialing without coaching, Nooks offers clearer pricing and simpler setup.

1. AI Parallel Dialing Up to 10 Lines Simultaneously

Koncert's AI parallel dialer calls 10 prospects at once, using AI to detect when someone answers and transferring only live conversations to reps while automatically handling voicemails, busy signals, and disconnected numbers on remaining lines.

When rep is connected with Prospect 1 (first to answer from 10 dials), Koncert's AI detects voicemail on lines 2-5, busy signals on lines 6-7, disconnected numbers on lines 8-9, and no answer on line 10, automatically dropping pre-recorded voicemails on lines 2-5 and logging outcomes for lines 6-10 while rep focuses on live Prospect 1 conversation.

Why it matters: Parallel dialing eliminates 70-80% of dead time (voicemails, busy signals, no answers) that limits power dialers to 60-80 contacts/hour. Koncert's 10-line parallel capability achieves 200+ contacts/hour (3X power dialer throughput), enabling reps to book 25-35 meetings/week vs 8-12 from power dialing, tripling pipeline generation from same headcount.

2. Local Caller ID Automation with Area Code Matching

Koncert automatically selects caller ID matching prospect's area code for local presence (calling California 415 → shows 415 number, calling Texas 512 → shows 512 number), improving answer rates 15-25% vs out-of-area or generic toll-free numbers.

Caller ID database includes numbers across all US area codes with spam score monitoring - Koncert automatically rotates out numbers flagged as spam and provisions clean replacements, maintaining caller ID reputation without manual management.

Why it matters: Answer rates vary dramatically by caller ID local presence - out-of-area or toll-free numbers see 25-35% answer rates vs local numbers achieving 40-50% (15-25% improvement). Teams making 200 dials/day with 30% answer rate (60 conversations) improve to 45% with local caller ID (90 conversations), gaining 30 additional conversations/day without increasing dial volume, directly translating to 40-60% more pipeline from same effort.

3. Real-Time AI Coaching on Tone, Pacing, and Talk Ratios

Koncert's AI analyzes live calls providing real-time feedback visible to reps during conversations: tone too aggressive (alert: soften approach), talking too fast (alert: slow down for clarity), monologue detected (alert: ask prospect question), low talk-to-listen ratio (alert: listen more, talk less).

Coaching alerts appear on rep's screen during call without interrupting conversation, training in-the-moment when corrections can be applied immediately vs post-call review coaching delayed hours/days after context is lost.

Why it matters: Traditional sales coaching happens post-call (manager reviews recording hours later, provides feedback next day when rep doesn't remember specific moment). Real-time AI coaching enables immediate correction (rep talking too fast → sees alert → slows down during same call → improves prospect understanding instantly), improving conversion rates 15-25% from behavioral adjustments applied in-the-moment vs delayed post-call training when opportunity is already lost.

Note: Koncert provides custom pricing based on team size and dialer selection. Estimates based on user reports and industry benchmarks:

What We Recommend

• Mid-Market (10-20 reps, 150-200 dials/day): AI Parallel at est. $250-375/user/month for 3-5 line parallel dialing with AI coaching. Justifies cost when 3X productivity gain (200+ dials/hour vs 60-80 power dialing) generates 15-20 additional meetings/month per rep ($60-100K additional pipeline).
• Enterprise (50+ reps, 200-300 dials/day): Lightning human-assisted at est. $500-833/user/month for maximum throughput (10+ lines). ROI when human agents navigating complex phone trees increase connect rates 20-30% vs AI-only detection.

Watch Out For

• Custom pricing requires sales demo: No self-serve pricing page forces 1-2 week sales cycle (demo, custom quote, negotiation) before seeing costs vs Nooks ($208/user transparent), Orum ($250/user clearer), PhoneBurner ($127-183/user published). Budget 2-4 weeks for procurement vs instant signup competitors.
• Post-merger pricing complexity: Koncert + ConnectAndSell merger created confusing tier structure (AI Parallel $3K-4.5K, Lightning $6K-10K, Full Suite $12K) vs Nooks' straightforward $208/user or Orum's simple $250/user enterprise pricing. SMB teams struggle to determine which tier fits needs without extensive sales consultation.

Step 1: Contact Sales and Demo (1-2 weeks)

Visit koncert.com, request demo and pricing quote, discuss team size (number of reps), dialing volume (dials/day per rep), and which dialer mode fits needs (AI Parallel for most teams, Agent-Assisted for complex phone tree navigation). Receive custom pricing estimate based on configuration.

Step 2: CRM Integration and Setup (1-2 weeks)

Connect Salesforce or HubSpot CRM via API, import contact lists for parallel dialing campaigns, configure local caller ID database (provision area code coverage matching target markets), set up AI coaching alerts (tone, pacing, talk ratio thresholds).

Step 3: Train Team on Parallel Dialing Workflow (1 week)

Onboard reps on AI parallel dialing interface (how multi-line calling works, when live conversations transfer, interpreting AI coaching alerts during calls), practice with test list (10-20 practice dials per rep), establish productivity benchmarks (target 200+ contacts/hour vs 60-80 power dialing baseline).

Step 4: Launch Parallel Dialing Campaigns (ongoing)

Start parallel dialing sessions with AI Parallel mode (3-5 lines for standard campaigns) or Agent-Assisted mode (10+ lines for complex targeting), monitor local caller ID performance (answer rate improvements from area code matching), review AI coaching insights (tone, pacing, talk ratio trends), measure throughput (contacts/hour, meetings booked per rep).

Pro tip: Start with AI Parallel mode (3-5 lines) for first 30 days to validate ROI (200+ dials/hour productivity, 15-25% answer rate lift from local caller ID) before upgrading to Lightning Agent-Assisted mode ($6K-10K/user/year) requiring higher volume justification (250-300 dials/day). Most teams achieve 3X productivity gain (200+ contacts/hour vs 60-80 power dialing) with AI Parallel mode alone, making $250-375/user investment worthwhile without needing premium Lightning tier.

Official

• Website
• Pricing (contact sales for custom quote)
• AI Parallel Dialer

GTMLabz

• Related workflow

Often Used With

• Salesforce: CRM integration for parallel dialing activity sync and lead management
• HubSpot: Contact and call logging for multi-line calling campaigns
• Outreach: Sales engagement coordination with parallel dialer outcomes

Recommended Stack

• Enterprise Outbound Stack: Koncert ($250-375/user) + Salesforce ($75/user) + Outreach ($100/user) = $425-550/user/month for parallel dialing + CRM + email sequences