Aircall

Overview

• Cloud Phone System
• VoIP for Sales
• Call Center Software
• CRM Integration
• AI Voice Assistant
• WhatsApp Business
• Team Communication
• Sales Dialer

Aircall is a cloud phone platform designed for sales teams, customer support organizations, and remote teams who need professional calling without traditional phone infrastructure. It runs entirely on Voice over Internet Protocol (VoIP) with calls, SMS, and WhatsApp over internet, provides instant phone number provisioning from 100+ countries without telecom contracts, integrates natively with Salesforce, HubSpot, Zendesk, and 100+ other tools for automatic call logging, includes AI Voice Agent (2025) that answers FAQ-style questions and triages calls with sentiment detection, offers AI Assist transcribing conversations in 6 languages with auto-summaries and talk-to-listen ratio analysis, and provides power dialer for outbound calling with voicemail drop and queue callback features. People use Aircall because it eliminates manual call logging with native CRM sync, provides professional calling infrastructure without hardware setup, and offers modern AI features for call handling and analysis.

Aircall shines in CRM-integrated sales calling, remote team communication, customer support operations, and mixed inbound/outbound workflows. Teams see results fast, often eliminating manual call logging within the first week and improving call handling efficiency with AI features. It fits smoothly into your tech stack by integrating natively with Salesforce, HubSpot, Zendesk, Slack, and 100+ other tools with minimal setup. Aircall is not designed for high-volume outbound calling with advanced predictive dialers or solopreneurs under 3 users but focuses on modern cloud calling with excellent CRM integration efficiently.

Aircall is recommended for sales teams, customer support organizations, and remote teams who need cloud-based calling with seamless CRM integration and modern AI features.

Company Size:

• SMBs
• Mid-Market

• Cloud-based VoIP calling from desktop, mobile, or browser
• Native integrations with 100+ CRMs and tools (Salesforce, HubSpot, Zendesk)
• AI Voice Agent handling inbound calls with automatic triage (April 2025)
• WhatsApp integration in unified workspace (June 2025)
• AI Assist with call transcription, summaries, and sentiment analysis
• Power dialer for outbound with voicemail drop and live monitoring

Aircall is a cloud phone platform designed for sales teams and support organizations who need professional calling with seamless CRM integration. It provides cloud-based VoIP calling, integrates natively with 100+ apps including Salesforce and HubSpot for automatic call logging, includes AI Voice Agent handling inbound calls when team is offline, and unifies WhatsApp, SMS, and voice in single workspace. People use Aircall because it eliminates manual call logging with native CRM sync and provides modern AI features.

Aircall shines in CRM-integrated sales calling and remote team communication. Teams eliminate manual call logging within the first week and improve call handling with AI features.

Aircall offers three pricing tiers: Essentials at $30/user/month (annual) with core VoIP, basic analytics, SMS/MMS, and 100+ integrations; Professional at $50/user/month (annual) adding Salesforce integration, advanced analytics, power dialer, and live monitoring; and Custom (quote-based, 25-user minimum) with unlimited international calling and enterprise features. All plans require minimum 3 licenses. Add-ons include AI features at $9/user/month and extra phone numbers at $6/number/month.

Starting Price: $30/user/month Trial: 7 days free, 3-user minimum

Essentials

$30 Per User, Per Month (Annual)

It includes:

• Core VoIP calling
• Basic analytics
• SMS/MMS messaging
• 100+ integrations
• 1 year call recording storage
• 4,000 outbound SMS/month
• Minimum 3 licenses

Professional

$50 Per User, Per Month (Annual)

It includes:

• All Essentials features
• Salesforce integration
• Advanced analytics
• Power dialer
• Voicemail drop
• Live monitoring
• Queue callback
• Unlimited call recording storage

Custom

Contact Sales 25-User Minimum

It includes:

• All Professional features
• Unlimited international calling
• Enterprise features
• Custom integrations
• Dedicated support
• Advanced security
• SLA guarantees

Complexity: Beginner

Aircall's implementation begins with 1-2 hour setup including account creation, phone number provisioning from 100+ countries, and CRM integration configuration for immediate calling. For full deployment with team-wide adoption and AI features, expect 1-2 weeks to create account and add team members, provision phone numbers for each user, configure native CRM integration (Salesforce/HubSpot/Zendesk), set up IVR and call routing rules, enable AI Voice Agent for after-hours coverage, install desktop and mobile apps for team, and train team on call handling and CRM sync workflow before scaling usage.

• Eliminate manual call logging with native CRM sync to Salesforce and HubSpot
• Handle inbound calls 24/7 with AI Voice Agent triaging and transferring qualified prospects
• Unify WhatsApp, SMS, and voice communication in single workspace
• Scale globally with instant phone number provisioning from 100+ countries
• Track team performance with real-time analytics on call volume and quality
• Enable remote calling from desktop, mobile, or browser without hardware

Visit Website: https://aircall.io

Social:

• LinkedIn: https://www.linkedin.com/company/aircall/
• Twitter: https://twitter.com/aircall

From: $30/user/month Trial: 7 days free, 3-user minimum

• SMBs
• Mid-Market

Complexity: Beginner

• JustCall - Advanced dialer features
• Dialpad - AI-powered phone system
• RingCentral - Enterprise UCaaS
• CloudTalk - Call center software
• Nextiva - Business communication

Sources:

• Aircall Pricing 2025 | Official Site
• Aircall Pricing Guide | CloudTalk
• Aircall Pricing Explained | Nextiva
• Aircall Review 2025 | Dupple
• JustCall vs Aircall Comparison | JustCall
• Aircall vs JustCall | CloudTalk