CloudTalk

Overview

• Call Center Software
• Cloud Phone System
• Customer Support VoIP
• AI Voice Agent
• Global Phone Numbers
• IVR System
• Power Dialer
• CRM Integration

CloudTalk is a call center platform designed for customer support teams, e-commerce businesses, and growing SMBs who need professional calling infrastructure with global reach. It provides VoIP calling with 70+ features including IVR menus, automatic call distribution (ACD), and skill-based routing, offers phone numbers from 160+ countries enabling local presence worldwide, includes AI voice agents (CeTe) answering calls after-hours, handling FAQs, and escalating complex issues, integrates natively with HubSpot, Salesforce, Pipedrive, Shopify, WooCommerce, and Zendesk, provides power dialer add-on ($15/user/month) for outbound calling with sequential auto-dialing, and offers AI conversation intelligence ($9/user/month) with automated summaries and transcripts. People use CloudTalk because it provides call center features at SMB pricing ($25-50/user vs $70+ enterprise), offers flexible month-to-month plans with no minimums (vs 3-seat minimums elsewhere), and enables global expansion with local numbers in 160+ countries.

CloudTalk shines in customer support call centers, e-commerce customer service, mixed inbound/outbound sales teams, and global business expansion. Teams see results fast, often deploying complete call center infrastructure within 1-2 hours and reducing international call costs with local numbers. It fits smoothly into your tech stack by integrating with HubSpot, Salesforce, Shopify, Zendesk, and 30+ other tools. CloudTalk is not designed for high-volume parallel dialing or enterprise organizations needing advanced workforce management but focuses on affordable call center features efficiently.

CloudTalk is recommended for customer support teams, e-commerce businesses, and growing SMBs who need call center features with global phone numbers at affordable pricing without enterprise minimums.

Company Size:

• Startups
• SMBs
• Mid-Market

• 70+ calling features including IVR, ACD, and skill-based routing
• Global phone numbers from 160+ countries for local presence
• AI voice agents (CeTe) handling up to 5,000 minutes/month
• Native CRM integrations with HubSpot, Salesforce, Pipedrive, Zendesk
• Power dialer add-on ($15/user) with voicemail drop and call control
• AI conversation intelligence ($9/user) with transcripts and summaries

CloudTalk is a call center platform designed for customer support teams and e-commerce businesses who need professional calling with global reach. It provides 70+ features including IVR and skill-based routing, offers phone numbers from 160+ countries, includes AI voice agents handling after-hours calls and FAQs, and integrates with HubSpot, Salesforce, and Shopify. People use CloudTalk because it provides call center features at SMB pricing ($25-50/user) with no minimums and flexible month-to-month plans.

CloudTalk shines in customer support call centers and e-commerce customer service. Teams deploy complete infrastructure within 1-2 hours.

CloudTalk offers four main pricing tiers: Starter at $25/user/month with core calling features, IVR, and ACD; Essential at $35/user/month adding SMS/MMS and skill-based routing; Expert at $50/user/month including power dialer ($15 value) and advanced features. Custom enterprise plans available. Add-ons include Parallel Dialer ($39/user/month for 10 simultaneous calls) and AI Conversation Intelligence ($9/user/month). AI voice agents (CeTe) start at 1,000 minutes/month bundle. 14-day free trial, no setup fees, monthly plans cancel anytime.

Starting Price: $25/user/month Trial: 14 days free, no credit card

Starter

$25 Per User, Per Month

It includes:

• Click-to-Call
• Call recording
• Call flow designer (CFD)
• Automatic Call Distribution (ACD)
• Voicemail
• Desktop and mobile apps
• CRM integrations
• No user minimums

Essential

$35 Per User, Per Month

It includes:

• All Starter features
• SMS/MMS messaging
• Interactive Voice Response (IVR)
• Skill-based routing
• Callback feature
• Advanced integrations
• Queue management

Expert

$50 Per User, Per Month

It includes:

• All Essential features
• Power dialer included ($15 value)
• Advanced analytics
• Call monitoring
• Call whispering
• Priority support
• API access

Custom

Contact Sales

It includes:

• All Expert features
• Parallel dialer option
• AI voice agents (CeTe)
• Custom integrations
• Dedicated support
• SLA guarantees
• Advanced security

Complexity: Beginner

CloudTalk's implementation begins with 1-2 hour setup including account creation, phone number provisioning from 160+ countries, and CRM integration configuration for immediate calling. For full deployment with call center features and AI agents, expect 1 week to create account and add team members, provision phone numbers (local, toll-free, or mobile), configure IVR menu and call flow designer, set up skill-based routing and ACD queues, integrate with CRM (HubSpot/Salesforce/Pipedrive), enable AI voice agents (CeTe) for after-hours coverage, and train team on call handling and CRM sync workflow before scaling usage.

• Get call center features at SMB pricing ($25-50/user vs $70+ enterprise)
• Expand globally with phone numbers from 160+ countries for local presence
• Handle calls 24/7 with AI voice agents answering FAQs and escalating issues
• Integrate with HubSpot, Salesforce, Shopify for automatic call logging
• Choose flexible month-to-month plans with no minimums or long-term contracts
• Route calls with IVR, skill-based distribution, and automatic queue management

Visit Website: https://cloudtalk.io

Social:

• LinkedIn: https://www.linkedin.com/company/cloudtalk/
• Twitter: https://twitter.com/cloudtalk_io

From: $25/user/month Trial: 14 days free, no credit card

• Startups
• SMBs
• Mid-Market

Complexity: Beginner

• Aircall - Premium cloud phone system
• JustCall - Outbound sales dialer
• Dialpad - AI-powered business phone
• RingCentral - Enterprise UCaaS
• Five9 - Enterprise call center

Sources:

• CloudTalk Pricing 2025 | Official Site
• CloudTalk Pricing Guide | TrustRadius
• Call Center Software Cost Guide | CloudTalk Blog
• CloudTalk vs Aircall | CloudTalk Blog
• Aircall vs CloudTalk Comparison | JustCall
• Aircall Alternatives | CloudTalk Blog